ClyOps Master Services Agreement (US)
Version 1.0 — effective on acceptance at checkout.
This Master Services Agreement ("MSA") is between ClyOps Group Ltd ("ClyOps", "we", "us") and the client identified at Stripe Checkout ("Client", "you"). It governs all services provided by ClyOps.
1. Scope of Services
Same scope as the UK MSA — see tier selection at checkout for details.
2. Payment Terms
- One-time build fee + first month's subscription charged at checkout via Stripe
- Subscription auto-renews monthly until Client cancels
- All prices in GBP; USD equivalents calculated at Stripe's prevailing exchange rate
- Applicable state sales tax added where required
- Failed payments: Stripe Smart Retries (days 1, 3, 5, 7). After day 8, escalation email. After day 22, site suspended. After day 37, site taken down
3. Cancellation
- Monthly subscription: cancel anytime from Stripe Customer Portal. No refund on current billing period.
- One-time build fee: refund policy per state consumer-protection law. California residents have 3 business days to cancel a contract made at a place other than ClyOps' principal place of business. After 14 days from payment: no refund.
4. Intellectual Property
Same as UK MSA clause 4.
5. Confidentiality
Same as UK MSA clause 5.
6. Subcontractors
Same as UK MSA clause 6.
7. Data Protection
ClyOps is a service provider under CCPA for California residents' personal information. ClyOps will:
- Not sell or share personal information (as defined by CCPA) outside the service relationship
- Assist Client in responding to CCPA consumer rights requests
- Notify Client of data incidents without undue delay
8. Limitation of Liability
- ClyOps' aggregate liability is limited to fees paid by Client in the 12 months preceding the claim
- Neither party is liable for indirect, consequential, special, or punitive damages
- Nothing limits liability for willful misconduct, fraud, or any liability that cannot be excluded by applicable law
9. Governing Law
This MSA is governed by the laws of the State of California (unless Client and ClyOps have agreed otherwise in writing). Disputes are resolved in the state and federal courts located in California.
Before formal proceedings, both parties agree to attempt resolution through good-faith discussion.
10. Acceptance
Same as UK MSA clause 10.
ClyOps Group Ltd · rajiv@clyops.com · https://clyops.com